Paxhaven Organic Bed & Breakfast – Booking Terms and Conditions
Carol & Ken Riley
Telephone: 01548 562342
The prices quoted on the website are per room, include breakfast and VAT.
Please note only accept bookings of 2 nights or more.
Booking Confirmation & Deposit:
A non-refundable deposit equivalent to the first nights stay is payable before your reservation can be confirmed as a booking. Deposits can be paid either by bank transfer or U.K. cheque (please make cheques payable to C.A.Riley). All bookings are confirmed by email or letter.
By making your booking, our agreement is a legal contract and your deposit is non-refundable.
If you do need to cancel, please contact us immediately.
For cancellations more than 7 days before your stay you will not be liable for the any remaining balance, however any deposit paid is strictly non refundable. For cancellations within 7 days of the booking, or failing to turn up to fulfil the booking, you are still liable to pay for the booking in full.
If you need to cancel your booking due to severe weather conditions or exceptional family circumstances we are happy to transfer your booking to another available date within the calendar year in question without loss of your original deposit. Please contact us to discuss.
Sorry, we do not have facilities to take pets.
We welcome children aged 10 and over, our rooms are not appropriate for younger children, sorry.
We request all arrivals are between 4:00pm and 7:00pm.
It is much appreciated if you could notify us of your estimated time of arrival (a telephone call or e-mail at least a day before arrival is much appreciated). We may also contact you regards arrival time if need be.
Please ensure you contact us to let us know if you are likely to arrive late and your new estimated time of arrival. We do not guarantee we can cater for late arrivals if we have prior commitments, but will endeavor to accommodate such.
Your accommodation will be available to you from 4.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your room(s). However, you may drop off your bags at an earlier time by prior arrangement.
Please vacate your room by 10.30am unless otherwise agreed.
The balance of your payment is payable after breakfast on the last day of your stay, unless you choose to pay earlier. Payment can only be made by cash, bank transfer or U.K. cheque.
As the mobile signal is poor here, a land line phone is provided for your use. A donation to cover the cost of any calls made is politely requested.
Damage and Breakages
Please take care when staying in our property. You are liable for any breakages or damage which you cause to the accommodation or its contents. We ask that you please report any incidents when they occur. We do not normally charge for minor breakages, but we will however request payment for repair or making good if the damage or breakage is significant. Similarly we will charge you for lost keys (£15 per key).
If you inadvertently leave articles in your room when you leave, we will make you are aware of such (assuming we have your contact details), but will dispose of such items 10 days after you leave if we do not hear from you. If items require posting to you, we would appreciate you would reimburse us for the postage costs on receipt of the item.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or contractors whilst acting in the course of employment.
Non-availability of Accommodation
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible or acceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Any data collected during the course of your booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.